- Shared data-centres and infrastructure - the physical components of "IT"
- Shared software stack - a managed selection of components on which particular applications can be built
- Shared business services - eg HR, communications,
- 'Benevolent' dictatorship
- Build it, and they will come
- Present idea and everyone will see it your way
- Things that are common to any organisation (accounting, hr, property management ...)
- Things that are done because the enterprise is part of central government or simply in the public sector. (Budget cycles, freedom of information, working with elected bodies ...)
- Things that are peculiar to the sector of government the enterprise is working in (education , health, transport ...). All governments seem to sprout specialist agencies in addition to the main portfolio departments/ministries.
- Things that service the relationship of government to sector. For example a common health record is a service across public, private medical services and the individual clients of those services.
- Things that are special to the enterprise - (delivering welfare payments, certifying standards met...)
Part of any strategic review by Enterprise architects in the public sector should be to separate the business goals/functions/processes into the broad categories above. Original thoughts and planning can be reserved for the last class. Items falling into the other sort bins are candidates for shared or common services.
|Common to any organisation||Rationalise to standards of business practice|
Work with "all of government" enterprise architects for strategic direction and implementation roadmap for common solution from readily available components.
|Common within government organisations||Work with "all of government" enterprise architects for strategic direction and implementation roadmap.|
|Sector of government||Work with "sector government" enterprise architects for strategic direction and implementation roadmap.|
|Sector business services||Note there is not a common 'head' organisation here. A sector is more of a federation of providers and consumers of services.|
Ring fence these services for formal definition.
Establish lead provider for these within sector.
|Special to this enterprise||Internally-focussed business process improvement.|
Look for business functions that can be generalised (generic application processing rather than application for dog licence)
That is just looking at the business operations ... technology follows! In all cases when considering the technology components, solution architects should be directed towards common services and common behaviours. This is important even for business functions and processes that may be regarded as one-off.